Service 03
Medical Virtual Assistant
Administrative and patient-facing support for U.S. healthcare practices and multiple providers, with accurate patient information, protected PHI and timely communication between patients, providers and care teams.
What your virtual assistant handles
Front-desk support that keeps patients connected
Patient communication
- Manage patient calls, messages and inquiries
- Provide professional, timely support
- Document patient communications accurately
Scheduling and appointments
- Schedule and reschedule across multiple providers
- Handle cancellations and appointment issues
- Coordinate telehealth requests
Insurance and eligibility
- Verify patient insurance information
- Confirm eligibility for new and existing patients
Records and administration
- Review and maintain accurate patient records
- Support daily administrative workflows for multi-provider practices
Provider and team coordination
- Coordinate between patients, providers and clinical staff
- Manage provider follow-ups
- Support continuity of care
Privacy and compliance
- Protect PHI in accordance with HIPAA requirements
- Keep documentation accurate, organized and timely
Experience with healthcare platforms
Book an intro callAthenahealth · Valant
We also align to your own EHR, documentation preferences and payer needs during onboarding.
Use one service, or combine them
Other ways we can help
Every practice is different. Our services can be used individually or combined into a support model that fits your providers, specialties and workflows.
Give your front desk room to breathe.
Tell us how many providers you support and where calls, scheduling or verification are backing up.