Healthcare support that lets your practice focus on patients.
Revenue cycle management, medical scribing, virtual assistance and chronic care planning, delivered by a clinically informed team for U.S. healthcare practices.
- Supporting U.S. healthcare practices
- HIPAA-conscious
- Remote & real-time
- Primary Care
- Urgent Care
- Wound Care
- Specialty Practices
- Multi-Provider Practices
Four services. One dependable team.
From the front desk to the final claim, Masscare supports the administrative, documentation and care-management work that keeps a practice running.
Revenue Cycle Management
End-to-end billing support for primary care, urgent care and wound care practices.
- Eligibility and benefits verification
- Charge capture and claim submission
- Denial management and A/R follow-up
- CCM, RPM, RTM and cognitive billing
Medical Scribing
Real-time online scribing during live patient encounters, matched to each physician.
- Physician-specific SOAP notes
- Complete EHR documentation
- ICD-10 diagnosis coding
- Reports uploaded for e-signature
Medical Virtual Assistant
Administrative support that keeps patients connected and schedules running smoothly.
- Patient calls and messaging
- Scheduling across multiple providers
- Insurance verification
- Provider and team coordination
CCM Care Planning
Individualized Chronic Care Management care plans built from patient records.
- Record review and condition identification
- Patient-specific goals and interventions
- Medication and history review
- Care team coordination
Use one service, or combine them.
Every practice is different. Our services can be used individually or combined into a support model that fits your providers, specialties and workflows.
Clinically informed support for U.S. healthcare practices
Our team combines clinical knowledge with hands-on U.S. healthcare operations experience, so the work we do on your behalf is accurate, compliant and clinically sensible.
Clinical understanding
Backed by clinical training, we understand patient conditions, functional limitations and treatment goals, not just codes and forms.
U.S. healthcare focused
Hands-on experience across primary care, urgent care and wound care, and with U.S. billing, payer and documentation requirements.
Tailored to every provider
We learn individual documentation preferences, clinical workflows and specialty requirements, then work the way your team works.
Privacy and compliance first
Protected Health Information is handled in accordance with HIPAA requirements, with strict confidentiality in every workflow.
Simple to start. Built to fit your practice.
Discover
We learn about your practice, providers, specialties and priorities.
Tailor
We align to your EHR, documentation preferences and payer needs.
Onboard
We begin supporting your workflows with close communication.
Collaborate
We stay in touch with providers and staff to keep quality high.
We work inside the tools your team already uses.
We align to your EHR, documentation preferences and payer needs, and work the way your team works.
- Athenahealth
- Valant
- EHR Documentation
- Healthcare Portals
- Insurance & Payer Workflows
Accuracy
Complete, properly coded documentation and claims.
Confidentiality
Strict protection of PHI in line with HIPAA requirements.
Continuity of care
Timely coordination that keeps patient care moving.
Frequently asked questions
Can we use just one service?
Yes. Our services can be used individually or combined into a support model that fits your providers, specialties and workflows.
Which practices do you support?
We support U.S. healthcare practices, including primary care, urgent care, wound care, specialty and multi-provider practices.
Which systems do you work with?
Our team has experience with Athenahealth and Valant, EHR documentation, healthcare portals and insurance and payer workflows. During onboarding we align to your own EHR and documentation preferences.
Is medical scribing done live?
Yes. We provide real-time online scribing: we join live patient encounters remotely, document in the EHR as the visit happens, code and review for accuracy, then upload the note for physician sign-off.
How do you protect patient information?
Protected Health Information is handled in accordance with HIPAA requirements, with strict confidentiality in every workflow. Please do not send patient information through our website contact form.
How do we get started?
Book an introductory call. We learn about your practice, tailor our work to your EHR and payer needs, onboard with close communication, and stay in touch with your providers and staff to keep quality high.
Let's discuss how Masscare can support your practice.
Reach out to arrange an introductory conversation. We would be glad to learn about your practice and show how we can help.